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Debit Card Disputes

Effective October 15, 2026, Blue Ridge Bank is partnering with SHAZAM to provide a convenient and secure way for our customers to manage debit card disputes.

Have a question about a credit card transaction or need to report a problem? Before starting a dispute, review the questions below to determine the next step. 

 

1. Did another authorized person on your account (like a child or a spouse) make a transaction?

2. Is this a purchase you made for future use (example - travel plans?)

3. Could this be a reoccurring payment or a trial membership you forgot to cancel?

4. Did you make a purchase at a kiosk, food truck, or make a charitable donation?

Ready to start a dispute?

Effective October 15, 2026, Blue Ridge Bank is partnering with SHAZAM to provide a convenient and secure way for our customers to manage debit card disputes. SHAZAM is Blue Ridge Bank's debit card service provider and provides technology and services that support our debit card program. If you would like to start a dispute after October 15, 2026, please call SHAZAM at 833-288-1126.