New Online Banking - November 18, 2026

We are excited to announce that Blue Ridge Bank is upgrading our online and mobile banking to a new digital banking solution. We understand the importance of convenient, reliable banking in today’s fast paced world. This new system will provide enhanced features and a streamlined experience to better meet your banking needs.

What’s new?

• A single login for personal and business accounts
• New Blue Ridge Bank online and mobile banking experience
• Enhanced security features for higher protection
   

The upgrade will take place on November 18, 2026.
 

What will automatically transfer to the new system:
Most of your account details will be saved and ready for you to use. This includes:

• Transaction history
• Bill pay payee information
• eStatement settings
   

What will NOT automatically transfer:
These settings will need to be set up again once the new system is live. 

• Biometrics (Fingerprint and FaceID)
• Business customers – Account nicknames will not be transferred. Please know your account numbers for any future transfers.
   

New Mobile Banking App:
We will be launching a NEW mobile banking app as part of the upgrade. Both personal and business customers will use the same app. The new app icon will look like our existing personal mobile banking app icon (white with blue logo).

On November 18^th you can access the new mobile banking app in two ways:
1. Through the Current Mobile Banking App - open our current mobile banking app and be redirected to download the new mobile banking app.  Once downloaded, you can log in with your existing User ID and Password. 
2. Directly From the App Store - Search for Blue Ridge Bank (look for our logo) within your device’s app store and download the new app. Then log in with your existing User ID and Password.

Business customers who use the Business Mobile Banking App (dark blue app with white logo) must directly download the new app from the app store on November 18^th.
Once the new app has been downloaded, you should delete the old app.

Logging into the new online banking system:

• Once the new system is live, you will be able to login using your existing User ID and Password.
• Select a text or phone call with a one-time passcode to verify your identity
• Enter the passcode into the system and submit to securely log in
• Accept the online banking terms and conditions

If you log in through our website, www.blueridge.bank, our team will update the login to access the new online banking system. Both personal and business customers will use the same login portal starting November 18^th.

Important Security Reminder – As we transition to our new online banking program, Blue Ridge Bank will never call you and ask for your email address, phone number, password, or one-time passcode. If you receive a call or message from someone claiming to be from the bank, do not provide any information. Hang up and contact us directly at 864-638-5444.

Service Interruptions:
Online Banking, Bill Pay, and Mobile Banking will experience service interruptions for the upgrade to take place. Service interruptions will begin November 16^th. A detailed timeline will be posted on our website as we approach the go-live date.

New Features Coming with Our New Online & Mobile Banking

Send Money with Zelle® - A convenient way to send and receive money, right from your Blue Ridge Bank account.

Custom Alerts from our Mobile Banking App – Stay informed and in control with customizable alerts for account activity, deposits, withdrawals, and security.

Enhanced Cybersecurity – Accounts will have added protection through stronger login defenses, multi-factor authentication, and behavioral analytics designed to help detect unusual activity.

ACTION ITEMS TO COMPLETE NOW: 

• Confirm you know your existing User ID and Password. You will be required to enter these credentials at first login. Biometrics (Fingerprint and Face ID) will not work at first login. Please contact us at 864-638-5444 for User ID assistance. If you are unsure of your password, you can easily reset it by selecting “Forgot Password” from the Online Banking login screen.
• Confirm we have your current phone number and email address. Please review and update this information within your Online Banking Profile or call us at 864-638-5444 as soon as possible to ensure a smooth first-time login.
• Business Customers – know your account numbers for any future transfers.  Account nicknames will not be transferred.
• Document any existing or future scheduled transfers established directly through the current online banking. Ensure these transfers are identified in case they do not transfer to the new system correctly.
   

ACTION ITEMS TO COMPLETE AFTER NEW SYSTEM IS LIVE:

• Visit our website and log in using your existing User ID and Password. Update any bookmarked online banking links.
• Reestablish biometrics (Fingerprint and Face ID).
• Review transfers. Reestablish any that did not carry over to the new system.
• Access the new mobile banking app. Follow the instructions mentioned above and remember to look for our logo!
• Explore the new custom alerts in the mobile app. To activate mobile alerts, login and select “More” from the main menu, then tap the new “Alerts” tile.

If you have questions or need assistance with the upcoming online and mobile banking upgrade, please call us at 864-638-5444 or visit your local Blue Ridge Bank branch. We appreciate your patience and look forward to providing you with an enhanced online and mobile banking experience.