OCONEE COUNTY'S COMMUNITY BANK

SINCE 1957

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FAQ

As a security feature, the Back Button has been disabled in our Online Banking service. This is to prevent people from hitting the Back Button in your absence and gaining sensitive account information.

You can click on the Forgot password link when trying to sign on to have your password emailed directly to the email you've provided us, or you can call (864) 638-5444 to have one of our Customer Service members to reset your password. Remember when you first log in after your password is emailed to you or reset, you will be asked to change it.

MFA stands for Multi-Factor Authentication. MFA is a security feature that all banks with Online Banking services must provide since the 2005 FFIEC Strong Authentication security standards were released.

Please call our Customer Support team at (864) 638.5444 for assistance you with this issue.

You will need to log in to the Online Banking service and click
Options. Then go down to your accounts and click Edit. Check the 
ones you would like to rename and place the name in the text 
boxes to the right. When you're done click Submit.

Please call our Customer Support team at (864) 638.5444 for
assistance you with this issue.

Please email us at customerservice@blueridge.bank so that we may
take your complaint into consideration. When writing to us about 
your issue with the system, please be detailed as to what you like 
or don't like.

When we brought the new system online, for security reasons, your
old passwords had to be deleted if you were a user prior to July 9, 
2010. When logging in for the first time with this system, use your 
Access ID in all lower case and "brb####" where #### are the last 
four digits of your SSN or EIN. Then you'll be asked to change your 
password.

Please call our Customer Support team at (864) 638.5444 for 
assistance you with this issue.

To view the transactions on your account, you must first select the 
account that you'd like to view. Then click Transactions from the 
green bar or any of the available options in the dropdown menu 
when hovering the mouse over Transactions. By clicking All 
Transactions, you will find a long list of transactions for your 
account that you currently have selected.

This means you are entering an incorrect password. If you are 
having difficulty entering your password, you can click on the 
Forgot Password link to have your password emailed to you.

This means you are entering an incorrect Access ID. Please 
remember that Access IDs are case sensitive.

This means we are doing maintenance on your Online Banking
account.

This means your account has been disabled. You will need to call 
(864) 638-5444 to have a Customer Service team member to 
enable your account.

This means you're already a user in the Online Banking service.

This means that there was an error with the Multi-Factor
Authentication. Typically this means you are accessing the Online 
Banking service with a web-enabled phone or smartphone. Please 
call Customer Service at (864) 638-5444 for help with this issue.

Still looking for answers? One of our professionals will be happy to help you.